Staff Splash: Meet Kirk Filek

As a Field Customer Service Representative, Kirk’s day involves reading customers’ meters and turning on and off water service upon request.

What part of Mesa Water’s system or operations do you find most interesting?

I find the distribution system the most interesting. Working at Mesa Water, it is cool to see how the water is moved from the ground through wells to reservoirs and the engineering that’s behind it all. It takes a lot of coordination to pump the water through all the different pipelines and deliver clean water to our customers. It gives me a sense of appreciation. 

What’s a skill you’ve developed since working here?

One of the most important skills I have developed as a Field Customer Service Representative is the ability to troubleshoot in the field. When it comes to locating leaks, service issues or helping customers understand their water usage, I have quickly learned how to assess situations and find practical solutions.

Is there anything behind-the-scenes about your work you wish more people knew?

I think most people assume the only task we have in my role is to read the water meters for billing purposes only. While it is a major part of my work, the field staff is constantly responding to service calls, leak investigations and coordinating with the distribution team to keep operations running smoothly and customers happy.

What’s your favorite place in Mesa Water’s service area?

There are so many different options around our service area, which makes it hard to choose! If I’m doing service orders or processing routes, I like to take my lunch at TeWinkle Park because it’s quiet and extremely well kept. There are endless options for food and shopping no matter where you are in the Mesa Water service area.

If you could swap jobs with another department at Mesa Water for a day, which would you choose and why?

I would swap jobs with the water production team to learn more about the mechanics and science that goes into pumping and distributing the water into all of our systems for our customers.