Strategic Goal #1

Objective A: Continue to meet and surpass water quality standards.

• Meet and surpass primary water quality standards
• Meet and surpass secondary water quality standards
• Perform required water quality tests annually
• Construct Mesa Water Reliability Facility (MWRF) finished water quality polishing project

Objective B: Maintain and protect a high quality water supply.

• Efficiently maintain backflow, cross-connection, and recycled water programs to protect the water system from contamination

Objective C: Continue to ensure a reliable and abundant supply of water.

• Provide a 100 percent local and reliable water supply portfolio
• Meet Basin Pumping Percentage Goals
• Report on our ability to supply 100 percent local water with a marginal capacity

Objective D: Ensure emergency operations.

• Conduct regular testing of all backup power and communications systems
• Upgrade Emergency Operations Center equipment and facilities as needed

• Outcome 1:

  Meet all water quality standards both health and aesthetics.

• Outcome 2:

  Drought proof local water supply in all conditions.

• Outcome 3:

  Maintain the ability to serve 100 percent imported water supply.

Strategic Goal #2

Objective A: Manage water infrastructure assets to assure reliability.

• Implement condition and risk assessments program to prioritize assets for refurbishment and replacement
• Complete and implement an Asset Management Plan
• Complete well rehabilitation and automation construction project
• Obtain permits for OC-44 pipeline rehabilitation project

Objective B: Efficiently manage our water system.

• Perform routine capital replacements
• Perform Capital Improvement Program projects
• Develop efficient operational protocols for production, distribution, and water quality systems
• Fully utilize Mesa Water’s Computerized Maintenance Management System (MWCMMS)
• Load well improvements into MWCMMS and Asset Model

Objective C: Manage Mesa Water’s information technology infrastructure assets to assure reliability.

• Annually perform information technology preventative maintenance
• Assess and replace necessary information technology assets

• Outcome 1:

  Orderly infrastructure refurbishment and replacement.

• Outcome 2:

  Fund and implement the 5-year Capital Improvement and Replacement Plan for each fiscal year.

• Outcome 3:

  Train and fully use Mesa Water’s Computerized Maintenance Management System.

• Outcome 4:

  Implement Business Process Evaluation recommendations.

• Outcome 5:

  Achieve world class water loss status.

Strategic Goal #3

Objective A: Maintain AAA financial goals and meet the appropriate designated fund level goals.

• Report quarterly on AAA goals and designated funds

Objective B: Maintain competitive rates and efficiency in per capita expenditures.

• Evaluate true cost of water to the customer compared to benchmark agencies
• Administer investment portfolio consistent with policies
• Support rates that are fair, understandable, and prudent for the District’s financial stability and sustainability as a perpetual agency

Objective C: Fund the Board’s and District’s priorities.

• Prepare a balanced budget that funds Board and District priorities
• Produce timely and accurate financial reports including Comprehensive Annual Financial Report and State Controller’s Report
• Prepare quarterly financial reports and accurately projected year end results
• Conduct accurate and timely monthly close accounting

Objective D: Encompass Financial Responsibility and Transparency.

• Provide key financial documents on the website
• Provide Board and staff total compensation, salary, and benefits structure on the website
• Provide Board meeting agendas, meeting packets, and meeting minutes on the website
• Prohibit evergreen contracts
• Develop and operate fraud hotline

• Outcome 1:

  Meet Board’s annual targets for cash on hand and days cash ratio.

• Outcome 2:

  Maintain debt service ratio.

• Outcome 3:

  Comprehensive organizational transparency.

Strategic Goal #4

Objective A: Enhance Mesa Water’s visibility and positive recognition.

• Facilitate accolades/awards for and from Mesa Water
• Operate Mesa Water’s News Bureau and social media
• Update MesaWater.org
• Develop Mesa Water Reliability Facility (MWRF) outreach design concepts

Objective B: Increase awareness of Mesa Water and of water in general, among key audiences.

• Manage Mesa Water’s community relations campaign
• Extend Mesa Water’s water education and ambassador programs
• Update and implement Mesa Water Speaker’s Bureau
• Leverage MWRF for outreach opportunities

Objective C: Unify Mesa Water messaging and publications.

• Continue industry relations to promote correct use of District’s name, nickname, and facility name
• Strengthen Mesa Water’s communications consistency by using one look, one voice
• Provide Mesa Water Board and staff with key messages and information

• Outcome 1:

  Updated Public & Government Affairs Plan.

• Outcome 2:

  Design concept for MWRF outreach center.

• Outcome 3:

  Unified look and voice for Mesa Water.

Strategic Goal #5

Objective A: Attract and retain a qualified, skilled, and capable workforce.

• Prepare Annual Salary Survey of benchmark positions
• Prepare Annual Employee Turnover Report

Objective B: Build employee skills.

• Fully train a minimum of two employees in key processes to ensure accountability and sustainability
• Develop and implement an operational and institutional knowledge transfer plan

Objective C: Enhance employee relations.

• Report on employee recognition and events
• Implement Human Resources information system

Objective D: Provide annual safety program audit.

• Outcome 1:

  Fully staffed organization.

• Outcome 2:

  Minimize turnover.

• Outcome 3:

  Provide quarterly training report.

Strategic Goal #6

Objective A: Provide outstanding internal and external customer service in a timely, courteous, and effective manner.

• Provide elite customer service training
• Create and maintain a good relationship with each customer
• Service the customer, not the project
• Maintain positive interactions with customers

Objective B: Exceed current customer service standards and expectations.

• Listen and respond to customers’ needs
• Be proactive – don’t wait to do something if it can be done now
• Be collaborative in problem solving

Objective C: Incentivize positive actions.

• Empower employee decision making
• Recognize proactive ideas and decisions

Objective D: Service to the community.

• Provide measurable results in maintaining customer satisfaction

• Outcome 1:

  Conduct 2015 District-wide sample survey.

• Outcome 2:

  Answer telephone calls in less than 10 seconds (average).

• Outcome 3:

  Respond to internal and external electronic inquiries by the end of the next business day.

• Outcome 4:

  All staff attend annual customer service seminar.

• Outcome 5:

  Document and present employees with recognition awards.

Strategic Goal #7

Objective A: Actively engage in regional water issues.

• Attend OCWD and MWDOC meetings and engage in regional issues
• Update Board’s policy positions and annual legislative platforms for issues that impact Mesa Water

Objective B: Facilitate Board and staff participation in water, governance, community and environmental organizations.

• Support current Board and staff participation in regional organizations such as LAFCO, OCWA, ACWA, WACO, ACWA/JPIA, CalDesal, SAWPA and Groundwater Producers. Proactively seek opportunities for additional participation
• Support Board and staff participation in non-governmental associations, as appropriate

Objective C: Accomplish Board’s Water Policy Priorities.

• Develop Board’s regional water priorities
• Work to achieve Board’s water policy priorities

• Outcome 1:

  Positively influence regional water issues important to Mesa Water.

• Outcome 2:

  Increase Awareness of Mesa Water in the Water Industry and Community.

• Outcome 3:

  Be a leader of regional water issues.