Home Leadership Strategic Plan 2024 STRATEGIC PLAN Mesa Water District is dedicated to satisfying our community’s water needs. Mesa Water’s strategic planning process is designed to provide clarity, direction, and focus for its water service and to ensure the agency is working toward a common goal. Mission Statement Mesa Water District, a local independent special district, manages its finances and water infrastructure, and advocates water policy, while reliably providing an abundance of clean, safe water to benefit the public’s quality of life. Vision To Be a Top Performing Water Agency Strategic Goals Provide an abundant, local, reliable and safe water supply. Perpetually renew and improve our infrastructure. Be financially responsible and transparent. Increase favorable opinion of Mesa Water. Attract, develop and retain skilled employees. Provide excellent customer service. Actively participate in regional and statewide water issues. Core Values Health and Safety of the Public and Our Staff Excellence Philosophy of Abundance Perpetual Agency Philosophy Leadership Board of Directors Departments General Manager Public Notices Strategic Plan Strategic Goals Strategic Goal #1 - Water Supply & Reliability Provide an abundant, local, reliable and safe water supply. Objective A: Continue to meet and surpass water quality standards. Implement a free chlorine conversion pilot by February 2024 Objective B: Maintain and protect a high-quality water supply. Complete the Lead Service Line Inventory Plan for approval by October 2023 Initiate construction of the Reservoir Chemical Management Systems by November 2023 Objective C: Continue to ensure a reliable and abundant supply of water. Develop a pilot project for replacement of the Mesa Water Reliability Facility (MWRF) secondary system membranes by March 2024 Initiate the Local groundwater Supply Improvement Project (Local SiP) feasibility study by February 2024 Objective D: Ensure emergency operations. Initiate construction of emergency backup power at District Headquarters, Reservoir 1 and Kemp Reservoir by November 2023 Design emergency backup power for the MWRF High-lift Pump House by June 2024 Strategic Goal #2 - Water Infrastructure Perpetually renew and improve our infrastructure. Objective A: Manage water infrastructure assets to assure reliability. Complete electrical upgrades at the Fair/Newport vault by December 2023 Complete improvement replacement of meter vault lids by June 2024 Initiate construction of the Reservoir Rehabilitation Program by November 2023 Replace SCADA radio communication equipment by October 2023 Develop a plan for the State Clean Fleet Mandate and include an EV charging station at the MWRF by January 2024 Design new District facility security hardening by January 2024 Implement MWRF upgrades to improve system operations and useful life by March 2024 Objective B: Efficiently manage our water system. Implement Mesa Water’s Computerized Maintenance Management System (CMMS) mobile functions by October 2023 Objective C: Plan future projects based on data-driven and life-cycle cost decisions. Update to the Water System Master Plan including an Asset Management Plan by January 2024 Objective D: Improve Mesa Water’s information technology infrastructure assets to assure reliability and security. Transition the Information Technology Data Center to a cloud-based data center services platform by December 2023 Transition to Microsoft Office 365 by December 2023 Implement enhanced cyber security tools and a monitoring system by June 2024 Replace all workstations by June 2024 Develop an Information Technology Asset Database by June 2024 Conduct an assessment of the current IT 5-Year Master Plan by June 2024 Strategic Goal #3 - Financial Responsibility Be financially responsible and transparent. Objective A: Maintain AAA financial goals and meet the appropriate designated fund level goals. Review possible increased efficiencies and cost savings in the management of Trust Accounts by September 2023 Review possible increased efficiencies and cost savings in the management of the District’s Reserve Funds by December 2023 Update the Board’s AAA goal and Designated Funds policy by September 2023 Create an Investment Policy Statement by September 2023 Objective B: Maintain competitive rates and efficiency in per capita expenditures. Objective C: Fund the Board’s and District’s priorities. Define a 10-15 year financial strategic plan by November 2023 Prepare a 10-15 year financial strategic plan by June 2024 Conduct Federal Earmarks advocacy in 2023 for Mesa Water’s priority projects—the “Cohort Pipe” and “MWRF Backup Power” Implement and lead the RFQ process to retain a Grants Services/Support consultant by August 2023 Objective D: Encompass Financial Responsibility and Transparency. Conduct a Needs Assessment, including an Action Plan, for the acquisition of an Electronic Records Management Software by October 2023 Standardize contracts and create a procurement matrix by May 2024 Strategic Goal #4 - Water Awareness Increase favorable opinion of Mesa Water. Objective A: Enhance Mesa Water’s visibility and positive recognition. Develop a “Detail the District” list, options and plan by March 2024 Objective B: Increase awareness of Mesa Water and water among key audiences. Create a comprehensive outreach plan for the Mesa Water Education Center, and launch a school field trip program and community tours by October 2023 Host 50 field trips and tours at the Mesa Water Education Center by June 2024 Objective C: Unify Mesa Water messaging and publications. Prepare content for a bi-monthly constituent communication, and email six issues by June 2024 Strategic Goal #5 - Human Resources Attract, develop and retain skilled employees. Objective A: Attract and retain a qualified, skilled, and capable workforce. Update the District’s Employee Rules and Regulations by July 2023 Complete a general salary increase survey of our benchmark agencies by October 2023 Administer the Annual Employee Engagement Survey by June 2024 Explore options for a District Longevity Plan by June 2024 Objective B: Develop employee skills. Facilitate presentation training for key staff by October 2023 Conduct two Elite Onboarding sessions by June 2024 Objective C: Enhance employee relations. Conduct HR Roundtables with staff by June 2024 Objective D: Provide a safe working environment for staff. Conduct a Request for Proposal for Labor Legal Services by October 2023 Develop options for a District Wellness Plan by June 2024 Strategic Goal #6 - Customer Service Provide excellent customer service. Objective A: Provide outstanding internal and external customer service in a timely, courteous, and effective manner. Objective B: Enhance the customer experience. Competitively select a new customer information system by May 2024 Implement a new customer information system by March 2025 Objective C: Measure success. Competitively select a consultant to examine the metrics and measurement values of the Elite Customer Service Standards by October 2023 Evaluate the metrics and measurement values of the Elite Customer Service Standards by March 2024 Objective D: Continuous improvement and reinforcement. Strategic Goal #7 - Policy Leadership Actively participate in regional and statewide water issues. Objective A: Accomplish the Board’s Policy Priorities. Advocate during the 2023 state legislative session to support an appropriate water bond on the November 2024 ballot Support the 2023 ACWA-sponsored state senate bill (SB 23) to streamline permitting for water infrastructure projects Objective B: Positively influence water policy and other priority policy issues. Influence 2023 rulemaking for CA water use efficiency regulations to be economically viable, environmentally appropriate, and feasible Advocate during the 2023 state legislative session to amend or oppose nonfunctional turf bills (AB 1572, AB 1573) Objective C: Optimize governmental efficiencies affecting Mesa Water. Apply for award(s) -- as offered (ACWA ACE, APWA, ICMA) -- for Mesa Water’s efficiency (BiPi) by December 2023 Objective D: Facilitate Mesa Water’s impactful participation with water, government, utility and non-governmental organizations. Support OCWD President Green’s election as ACWA President and CCWD President Avila’s election as ACWA Vice President in 2023 Support Vice President DePasquale’s re-election to the ACWA Region 10 Board in 2023
