Mesa Water Receives Top Honors for “Won’t You Be My Neighbor? Good Neighbor Initiative”

Mesa Water’s “New Customer Welcome Program” and “Neighborhood Chats” initiative earned first place in the 2021 California Municipal Utilities Association Resource Efficiency & Community Service Awards, which highlight best practices and innovative ideas within the water and power industry.

Soon after new customers move into the service area, Mesa Water welcomes them to the community with a hand-delivered branded welcome bag filled with useful items; a welcome postcard and a personal phone call from Mesa Water staff.

Staying connected with our community is vitally important to us. Our Neighborhood Chats initiative, also recognized by CMUA, make it possible for community members to meet with Mesa Water’s Board members in a casual, public setting in neighborhoods throughout the service area. Residents can provide input on how Mesa Water can serve customers more economically and effectively.

Mesa Water is honored to receive this award, highlighting the District’s commitment to excellent customer service.