Mesa Water District Launches New, Enhanced Online Bill Pay Service for its Customers

U.S. and California flags outside of Mesa Water District building

COSTA MESA, Calif.; September 10, 2019 — Mesa Water District (Mesa Water®) has launched a new, user-friendly online bill pay service through Invoice Cloud, an e-billing, payment and software systems company, offering Mesa Water customers greater flexibility to view and pay their water bills.

“One of the top goals of Mesa Water’s strategic plan is to provide outstanding customer service,” says Shawn Dewane , Mesa Water Board President. “This new online bill pay service will save our customers valuable time and enhance their overall billing experience.”

The secure and convenient online bill pay service, which went live on September 3, enables customers to make a payment through several digital methods. This includes automatic or recurring payment options; a new Pay by Text option, where customers can receive text message notifications and conveniently pay with a text message; and, the ability to receive reminders via email or text when a payment is due.

The new online bill pay system includes a Customer Portal which features an at-a-glance dashboard that provides customers with quick access to their account to view bills, check their balance, and make payments with credit/debit card or electronic check.

Creating a new account has been encouraged to those customers who currently use most online features such as AutoPay to view or pay their bills. However, it is not required for customers who mail their payments, or who currently pay their bill via online bank or electronic funds transfer (EFT). Paper billing will continue to be available.

Mesa Water customers can register for the new bill pay service at MesaWater.org/BillPay. For questions about the new service, customers can call Customer Services at 949.631.1200, during business hours: Monday – Thursday, 7:30 a.m. – 5 p.m. and Friday, 8 a.m. – 5 p.m.

About Mesa Water

Founded on January 1, 1960, and governed by a publicly-elected, five-member Board of Directors, Mesa Water is an independent special district that provides water service to 110,000 residents in an 18-square-mile service area that includes most of Costa Mesa, a portion of Newport Beach, and John Wayne Airport. Mesa Water provides 100 percent local reliable groundwater to its customers due to the Mesa Water Reliability Facility. Visit MesaWater.org, follow @MesaWater on Facebook, Twitter, or Instagram, email, or call 949.631.1200 to learn more.