Mesa Water District Receives High Satisfaction Marks in Customer Survey

District Independence, Customer Service, Water Reliability, Water Use Efficiency Rank High Among Customers

Costa Mesa, Calif.; Oct. 3, 2012 – To better understand community sentiment about Mesa Water District (Mesa Water), the District’s Board of Directors commissioned a telephone survey of 509 customers.  In addition to high satisfaction in several key areas, findings validate Mesa Water’s endeavors to meet customers’ water needs and will help shape future activities.  Key survey results include the following:

  • Independence Valued:  Nine out of 10 respondents feel it is very important for Mesa Water to remain an independent special district. Customers approve of the District’s efficiency, financial strength, local water supplies, low water loss, and communications;
  • Customers Satisfied:  More than 93 percent of customers are satisfied with the service they receive when they contact Mesa Water;
  • Water Reliability Recognized:  Eight out of 10 customers feel their community has a reliable water supply; and,
  • Water Use Efficiency Embraced:  At least 70 percent of customers regularly take steps to use water efficiently, mostly driven by ongoing drought conditions as well a personal moral obligation.

“Mesa Water is committed to continually improving programs and services in order to increase customer satisfaction with the District’s efforts to effectively and efficiently deliver safe and reliable water,” says Mesa Water Board President Fred R. Bockmiller, Jr., P.E. He continues, “The survey results reinforce the Mesa Water Board’s strategic plan, and gathering customer feedback through surveys informs the District’s future programming and further connects us to the community we serve.”

The survey was conducted by Probolsky Research, June 21-25. For more information about the survey, visit www.MesaWater.org and click on the survey icon.

About Mesa Water

Founded on January 1, 1960, and governed by a publicly-elected, five-member Board of Directors, Mesa Water is an independent special district that provides water service to 110,000 residents in an 18-square-mile service area that includes most of Costa Mesa, a portion of Newport Beach, and John Wayne Airport. Mesa Water provides 100 percent local reliable groundwater to its customers due to the Mesa Water Reliability Facility. Visit MesaWater.org, follow @MesaWater on Facebook, Twitter, or Instagram, email, or call 949.631.1200 to learn more.