|
| |
ABOUT
YOUR BILL
The Basic Charge is a fixed charge based on your meter size. The Usage
Charge is based on the amount of water you used.
The quantity of water passing through your water meter is measured in
cubic feet. Each unit is 100 cubic feet or 748 gallons of water. |
|
 |
| |
SURCHARGE
The LAFCO Surcharge is a onetime annual fee based on the Orange County
LAFCO's adopted budget.
|
|
|
| |
WHERE
TO PAY YOUR BILL
Online - www.MesaWater.org
By mail - payment processing center - PO BOX 5154, Los Angeles, CA 90051-6774
In person - District office at 1965 Placentia Ave., Costa Mesa, CA 92627. Online payments can be made at the District Office.*
Credit or Debit Card - www.MesaWater.org or call (800) 992-3767 (there is a fee for using this service)
Drop-off Boxes - District office to the left of the office front door, or at the Costa Mesa Senior Center lobby at 695 W. 19th St. Please do not leave cash in payment drop-off boxes.
*Please note: Payments made at unathorized payment centers may experience delays in receiving payments.
|
|
|
| |
WHEN
YOUR BILL IS DUE
Your bill is due and payable upon receipt. Accounts not paid by the Due
Date on the bill will be sent a Delinquent Bill and charged a late fee.
If you are unable to pay this bill by the Due Date, please call (949) 631-1200
to discuss payment arrangements and to avoid water service shut off.
|
|
|
| |
DEPOSITS
A deposit may be required if payment is received after the Regular Bill Due Date or any other instance where the Customer of Record's credit worthiness comes into question. Deposits will be refunded after
12 consectutive on-time payments (no delinquencies assessed), or
applied toward your closing bill when you close your account, whichever
comes first. |
|
|
| |
FINAL
NOTICE TO SHUTOFF WATER FOR NON-PAYMENT
If a balance remains unpaid 38 days after the bill date, a Final Notice
is mailed prior to water shutoff. All accounts subject to a Final Notice
will be charged a fee for the first dwelling and for each additional
unit. If your water service is shut off,
an additional disconnect and reconnect fee will be charged. The total bill for water charges, fees and deposits due must be paid
in FULL before service is reconnected.
A schedule of fees including late fees is available at the District Office. To access this information online, just click on the Customer Services tab then Rates/Fees.
|
|
|
| |
RETURNED
ITEM CHARGE
Returned items are assessed a fee with five (5) working days allowance for cash replacement before water serivce will be shut off for non-payment. |
|
|
| |
COLLECTION
AGENCY
Past due accounts sent to a collection agency are subject to a penalty. |
|
|
| |
QUESTIONS?
If you have a question regarding your bill, wish to dispute the amount
charged or would like more information, please call Customer Service
at (949) 631-1200. Any dispute of your water bill must be reported
to Mesa Water within 20 days of the date billed or the bill will be considered
acceptable and payable. |
|
|
| |
THE
WATER METER SERVING YOUR ADDRESS
The water meter is the property of Mesa Water and within a public easement.
Please do not construct anything near, over or around the meter that
would interfere with regular access by Mesa Water employees. All vegetation
must be controlled so as not to obstruct or cover the meter box. Hazardous
materials (solvents, oil, paint, etc.) may not be placed in the meter
box as they may contaminate your water. |
|
|
| |
TERMS
AND CONDITIONS
By accepting water service, you are subject to all rules and regulations
of Mesa Water, and are responsible for all charges until you notify Mesa Water to stop
your water service. Please call to close your account at least three days
prior to moving. |
|
|
| |
EMERGENCY
SERVICES
Emergency service is available 24 hours a day. Call (949) 631-1200 to report
any water service interruptions or problems. |
|
|
| |
REGULAR OFFICE HOURS:
7:30 A.M. TO 5:00 P.M. MONDAY - THURSDAY
8:00 A.M. TO 5 P.M. FRIDAY
CLOSED HOLIDAYS
(949) 631-1200
|
